ASTRAE LTD – Terms and Conditions

1. Agreement: These terms and conditions (Terms) are between ASTRAE LTD (company number 16574902), a company incorporated in England and Wales (we, us or our) and you, the person booking or receiving the Services (you or your).
2. Acceptance: You accept these Terms by making a booking or payment with us.
3. Right to Cancel: You may cancel the Services within 14 days of the date when you make a booking with us (Cancellation Period). We will not commence the provision of the Services during the Cancellation Period unless you expressly request us to do so.

Please note that where you expressly ask us to commence the provision of the Services (such as where you attend your session at the allocated time and participate in the session) during the Cancellation Period:

you will lose your right to cancel the Services, if the relevant Services are fully performed by us; and

you will be liable to pay to us an amount for the relevant Services supplied up to when you inform us that you intend to cancel the Services, which will be proportionate to the full price for the relevant Services. For example, if you purchase a Pack of sessions and attend one but then request to cancel the other purchased sessions within the Cancellation Period, you will not be entitled to a refund for the session that you attended, but you will be able to receive a refund for the sessions you did not attend but purchased.

4. Services: We agree to provide the Services to you pursuant to these terms and conditions. The Services are those chosen by you as set out on our website, in our online booking form or in person when you book.
5. Disclaimer: Our Services include yoga, Reiki, sound healing, meditation, energy work and other holistic and wellness practices. They are wellness, spiritual provided for relaxation, wellbeing and relaxation practices personal development purposes only and do not constitute medical, psychological, psychiatric or therapeutic treatment, diagnosis or advice. advice of any kind. We do not replace the advice of a doctor or other qualified medical professional, and you professional. You should seek appropriate medical attention if you have or develop any health concern. We do not guarantee any particular outcome or result from the Services.
6. Packs: You may purchase a single session, pack of sessions or other offering as made available by us. Session packs are valid from the purchase date for the time period set out on our website or as notified in person. Any unused sessions after this period will be forfeited.
7. Bookings: You may book Services through our website, in person or by otherwise contacting us. Your booking is confirmed once we receive payment. We reserve the right to decline any booking at our discretion.
8. Cancellations and rescheduling: You may request to cancel or reschedule a booking by contacting us. For cancellations or rescheduling:

(a) with more than 48 hours’ notice: you may choose either a full refund or to transfer your booking to another available time,

(b) with less than 48 hours’ notice (or where notice: we reserve the right to retain 50% of the price paid for the relevant session;

(c) where you are more than 10 minutes late or do not show up): attend and do not contact us prior to your session start time (a no-show): we reserve the right to retain 50% 100% of the price paid for the Services.relevant session; and

(d) where you arrive late: your session will end at the originally scheduled time and no refund or extension will be given for the time missed.

9. Your Obligations: You agree that you will:

(a) comply with our reasonable requests and requirements;

(b) provide accurate information to us;

(c) not attend if you are suffering from any illness that could risk others’ health or safety;

(d) inform us of any physical or medical conditions that may affect your participation. Any health information you provide will be collected with your consent, and processed in accordance with our Privacy Policy; and

(e) treat our premises, staff and equipment with respect;

(f) not touch, handle or use any of our instruments, equipment or props without our express permission; and

(g) wear suitable clothing and, where relevant, bring any equipment reasonably required for the Services (such as a yoga mat), unless we agree to provide this;

(h) inform us before the session of anything that may prevent you from receiving the Services as intended, so that we can modify the session accordingly;

(i) not attend a session under the influence of alcohol or non-prescribed drugs, and inform us before the session of any prescribed medication or condition that may affect your balance, coordination or ability to safely participate;

(j) follow any safety or practice instructions given by our staff during a session, including in relation to the use of props, poses, breathing techniques or positioning; and

(k) treat all staff, and other participants with respect, and not harass, threaten or disrupt any staff member or other participant, in particular during group sessions or workshops.

10. Payment: The prices will be set out on our online booking page or in person when you book. Payment must be made in full at time of booking, unless we otherwise agree in writing.
11. Late Payments: If you don’t pay on time as agreed, we can choose to stop providing the Services 5 business days after the payment was due. We can also ask you to pay for any extra costs we face because you didn’t pay on time (including interest). This includes any costs to recover those payments from you.
12. Intellectual Property: Each party will maintain ownership of any intellectual property they independently create prior to or during the duration of these Terms. There will be no transfer of intellectual property rights between the parties, except as explicitly outlined in these Terms.
13. Termination for breach: These Terms may be terminated by either party (the Non-Defaulting Party), with immediate effect, if the other party (the Defaulting Party) fails to fulfill an obligation under these Terms and the Defaulting Party does not correct the breach within 10 business days after receiving written notice from the Non-Defaulting Party.
14. Suspension: We may suspend the provision of Services to you:

(a) if we reasonably suspect you are in breach of these Terms; and

(b) while we investigate the suspected breach.

If, following our investigation, we reasonably believe you are in breach of these Terms, we may terminate these Terms immediately, without penalty, by written notice to you.

Notwithstanding clause 13, we may also terminate these Terms and/or refuse to provide the Services with immediate effect, without refund, if you engage in behaviour that we reasonably consider to be threatening, abusive, harassing, or seriously disruptive to our staff, other participants, or the safe conduct of a session. In such circumstances, you may be asked to leave our premises immediately.

15. Consumer law: Under the Consumer Rights Act 2015 and other applicable UK consumer protection laws, certain statutory rights apply to the supply of goods and services. In summary, these rights mean that we are required to ensure that the Services:

(a) are performed with reasonable care and skill;

(b) are as we describe them to you; and

(c) are carried out within a reasonable time and for a reasonable price, if we have not agreed the time and price with you.

Nothing in these Terms is intended to affect or limit your rights as a consumer.

16. Liability: We will perform the Services with reasonable care and skill. You acknowledge that participation in the Services is at your own risk and risk, that the Services involve physical sensations movement, touch-based or energy-based practices, and that physical sensations, emotional responses or temporary discomfort may arise during or after a session. We do not exclude or limit in any way our liability to you where it would be unlawful to do so, which includes liability for fraud or fraudulent misrepresentation, and death or personal injury caused by our negligence. Subject to the above and your consumer law rights, neither party shall be liable for any losses that were not reasonably foreseeable by either party at the time the booking was made. Where we are liable to you, but you are also partly responsible for the loss or damage suffered, each party will be responsible for their respective share of the loss.
17. Confidentiality: Both parties commit to maintaining the confidentiality of any confidential information shared while these Terms are in place.
18. Dispute Resolution: In the event of a dispute, the parties will first attempt to resolve the matter through mutual discussion or mediation.
19. Governing Law: These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
20. No third party rights: Nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to them.
21. Privacy: We will comply with all applicable data protection laws with respect to the transfer or processing of any personal data in connection with these Terms. We handle your personal data in accordance with our privacy policy, available here
22. Relationship of Parties: These Terms are not intended to create a partnership, joint venture, employment or agency relationship between the parties.
23. Subcontracting: We reserve the right to subcontract any portion of the Services at our discretion without needing to get your written approval beforehand. We commit to being fully responsible for fulfilling our obligations under these Terms, and we will ensure that any subcontractors we employ will adhere to the terms of these Terms as if we were performing the Services directly.

For any questions, please contact us at:

Email: hello@astraemaya.com